As a motivated professional, you recognise the importance of mastering relevant competencies. Perfecting your communication, honing your emotional intelligence and mitigating conflict are just a sample of the crucial abilities that will propel you to becoming a transformational leader. Our Communication courses focus on the practical expertise that you need to further develop yourself and your organisation, enhancing your proficiency in key areas.

Developing Successful Interpersonal Skills

In our inter-connected world, good communication and cooperation is key to working efficiently. Respectfully engaging with others can enhance or inhibit workflow and be the difference between the success or failure of a project or an entire organization. This course will prepare you for the collaborative situations inherent in every facet of business, whether working with colleagues, partners, vendors, or clients.

JOB ROLES

Personal Development, Leader of Teams/Projects, Leader of Managers/Departments, Leader of Organizational Strategy

WHAT YOU’LL LEARN

• Recognize the difference between hearing and listening
• Enhance interpersonal relationships through the use of verbal and non-verbal communication
• Apply techniques to move towards high-quality conversation
• Create a positive impression through a powerful introduction
• Influence others through sharing perspectives and opinions constructively
• Use logic and emotion to persuade and collaborate
• Identify ways of sharing thoughts and opinions constructively
• Prepare for and conduct simple negotiations

WHO SHOULD ATTEND

Managers and other professionals who want to gain the critical skills to successfully interact with or lead others through cooperative teamwork, as well as those desiring to improve their overall communication.

Watch demo video

Click here for course dates

Strategic Negotiation Skills

Negotiating is an art form. To get what you want, you need to be aware of the other side’s objectives, seeking a mutually beneficial result. You must be able to decide on a goal, plan carefully, and apply key skills and tools to reach a successful outcome. In this course, you will learn the essential strategies and techniques needed to guide negotiations from opening discussions through to a positive result. With discussion and hands-on training, you will leave with practical solutions to negotiating effectively.

JOB ROLES

Personal Development, Leader of Teams/Projects, Leader of Managers/Departments

WHAT YOU’LL LEARN

• Develop the necessary skills to negotiate like a pro
• Prepare for a negotiation applying best practices
• Utilize industry standard tools and techniques
• Create your Best Alternative to a Negotiated Agreement (BATNA)
• Build common ground and consensus in your negotiation strategies
• Negotiate with experts to develop your skills for success

WHO SHOULD ATTEND

Professionals involved in internal and/or external negotiations.

Watch demo video

The Art of Effective Presentations

Whether speaking publicly or to a specific audience, the ability to build, develop and deliver a purposeful presentation is key to being able to convey your message and achieve your desired results. In this course, you will learn strategies to structure and develop presentation content focused on audience need and key points, identifying the areas in which you are most polished, as well as picking up hints and tips to address any gaps.

JOB ROLES

Personal Development, Leader of Teams/Projects, Leader of Managers/Departments

WHAT YOU’LL LEARN

• Explore what makes a successful presentation
• Recognize the factors that go into building and delivery of presentations
• Outline, develop and build a high-quality presentation
• Successfully deliver and close an effective presentation

WHO SHOULD ATTEND

Anyone desiring to improve their ability to create and deliver effective presentations for any audience.

Watch demo video

Extending Your Sphere of Influence

In this course, you will learn to become proficient in the art of persuasion, selecting and utilizing appropriate styles and strategies to have the most influential effect, as well as understanding how to protect yourself from being manipulated by others.

Learning Objectives

After completing this course, students will know how to:

• Build workplace relationships based on mutual trust and respect
• Collaborate effectively through influence and persuasion
• Recognize and enhance your sources of personal power
• Choose and apply appropriate influence strategies
• Work with resistance to gain commitment and buy-in

Watch demo video

Writing for the Business Professional

From informal memos to detailed reports, writing skills are essential for effectively communicating with colleagues and those outside of your organization. Subtle elements, such as the tone that you use, can have a significant impact on the way that your ideas are received and the persuasiveness of your arguments. In this course, you will learn the essential skills needed to organize your thoughts and select the best words and phrases to clearly convey them in writing.

JOB ROLES

Personal Development, Leader of Teams/Projects, Leader of Managers/Departments

WHAT YOU’LL LEARN

• Awareness of common spelling and grammar issues in business writing
• Basic concepts in sentence and paragraph construction
• Basic structure of agendas, email messages, business letters, business proposals, and business reports
• Collaborative writing techniques, tools and best practices
• Tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports

WHO SHOULD ATTEND

Professionals desiring to be able to communicate clearly and concisely in their writing.

Watch demo video